Offshore Accounting Success Story: The Gild Group Case Study
24 August 2022
About The Gild Group
Gild is a financial services firm specializing in the creative, sporting and hospitality industries.
The Gild Group provides a range of services including bookkeeping, outsourced CFO, tax compliance, credit and financial planning.
The Gild Group is not new to outsourcing and offshoring. Gild Offshore Accounting had been working through various offshoring strategies since 2015 and while they had established a base, they were keen to elevate the model to the next level and deliver greater productivity and performance from their offshore team.
In July 2018, Gild engaged Intogreat’s services by offshoring 2 people for an admin role and a tax accounting role to test the capability of the Philippine market.
What problems did we solve for Gild?
- Mapping & documentation of Gild’s processes and procedures
- Identifying process improvements
- Secured Gild’s IP
- Promoted a “continuous improvement” culture within their team
From 2, the Gild team at Intogreat have in 2018 and 15 staff in 2020 now grown into a team of 30 this 2022, supporting Gild’s growing portfolio in tax, accounts management, bookkeeping, administration and human resource.
Business solutions we provided
FOUNDATION SERVICES
- Offshored 2 roles (Tax Accountant, Admin Support) initially and have since hired 30 more people for expansion and capability. With a 1:1 ratio from Melbourne to Manila staff.
- Roles have expanded across the organisation and now cover all departments.
- Practice Management
- Tax and Advisory
- Business Management
- Wealth Management
- Human Resource
- Implemented “New Ways Of Working” for the team and cultural training to ensure an effective operating rhythm and communications between offshore and onshore, resulting in Customer Net Promoter Score of > 90%.
- Designed & implemented a secure IT environment for offshore staff to work securely.
- Training plans & performance measurement to ensure quality work by offshore team.
- Completed a detailed process analysis and identified improvement opportunities.
PEOPLE SERVICES
- Provided a dedicated Intogreat Team Manager for easy reporting & issue management who is an Accounting expert
- Employee engagement and development training programs are in place for every staff member resulting in staff Net Promoter Score of >80%
- Productivity & performance reporting designed and implemented to focus on high performance.
- Provided Xero certification training and ReceiptBank training to all staff to ensure that they have the knowledge and skills to do their work.
- People are upskilled – now handling client facing activities and managing relationships.
- Estimated annual cost savings of $30 - $60k per staff annually which allows Gild to invest more to their people and increase retention, improved systems and tools to optimise processes and better shareholder returns.
- Global team have encouraged utilisation of knowledge management platform creating consistent level of service, efficient training programs and better succession planning for staff both in Melbourne and Manila.
BUSINESS IMPROVEMENT SERVICES
- Documented all processes for offshored roles, resulting in a streamlined process with increased efficiency.
- Designed & implemented a new knowledge management platform resulting in consistent customer experience locally and offshore.
- Conducted business improvement training among offshore staff to instill “continuous improvement” values.
About Intogreat
Intogreat Solutions is a premium offshoring and consulting company. We are committed to delivering value that strengthens and grows our client's business and providing a happy workplace for our staff that enables them to grow, develop and deliver exceptional outcomes. We bring together business process, transformation, offshoring & leadership experience with a proven 3-phase approach that simplifies your offshoring journey.
We have established superior facilities in Manila, Philippines with experienced and dedicated staff that understand the challenges and requirements of business. Successful offshoring improves your profitability, increases efficiency while allowing you to continue to provide excellent services and turnaround times to your clients.
Our frameworks includes:
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![ROI Analysis and Assessment | accounting outsourcing | offshore outsourcing]()
ROI Analysis and Assessment
ButtonWe conduct a detailed analysis of your business and identify opportunities bespoke to your business and develop a short and long term offshoring plan that will deliver results.
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![Recommendation | reasons for offshoring | outsource Philippines]()
Recommendation
ButtonWe provide a full recommendation for business improvement, revenue growth opportunities, cost savings and improved customer experience.
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![Implementation | outsourcing in the Philippines | offshore virtual assistant]()
Implementation
ButtonWe execute the complete offshoring solution, including recruitment, training, on boarding, offshore staff management, offshore management, IT, privacy and data security, ongoing coaching of staff.
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![Implementation | outsourcing in the Philippines | offshore virtual assistant]()
Improvement
ButtonWe provide a dedicated resource in Manila to manage continuous improvement of your offshore solution.
This framework ensures success for offshoring your business practices and has been further developed into 3 key operational phases:
- Business preparation services
- People services
- Continuous improvement services.
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