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At Intogreat, we are committed to offering a wide range of roles specifically tailored for the NDIS sector. Recognizing that each client's operational needs are distinct, we take a customised approach to workforce solutions. From back-office support staff skilled in document processing and data management, to customer service representatives trained in NDIS compliance, we have a curated selection of qualified professionals ready to meet your specific needs. Our thorough vetting process ensures that each outsourced team member is not just technically skilled, but also a good cultural fit for your organisation. With Intogreat, you're not getting a generic outsourcing service; you're getting a personalized, high-quality workforce solution designed to enhance your NDIS service delivery.
Outsourced Plan Managers
• Manages financial and administrative facets of NDIS plans
• Ensures choice and control over NDIS support providers
• Aids in enhancing financial and plan management capabilities
• Provides in-depth NDIS plan budget reports for optimal oversight
Outsourced NDIS Bookkeepers
• Liaises with both providers and the NDIS for financial coordination
• Handles crucial financial operations: accounts receivable, accounts payable, payroll
• Guarantees timely claims and settlement of invoices
Outsourced Administrative Assistants
• Supports the operational needs of managers and departments
• Manages NDIS packages via provider platforms
• Deciphers the NDIS price list, categorizing invoices accordingly
• Engages with providers for any additional invoice information
• NDIS Email Marketing
• NDIS Customer Support
• NDIS Social Media Marketing
• Resolving customer complaints
• Answering technical questions
• Chat management
• E-mail management
• Inbound/outbound calls
Outsourcing NDIS tasks
There are a variety of NDIS tasks you can outsource
through Intogreat, including:
• Product & service sales
• Campaign execution
• Post-sales drop-in calls
• Management of customer booking
• Making sales calls
Looking for other NDIS roles?
Jane Hadrill | CEO
"I would never think of employing directly – the labour laws in the Philippines are so complex, that it is a better use of my time to work on the business, not to try to understand the labour laws! The Intogreat HR team being responsible for that area not only protects us, but means that they provide valued guidance about KPIs, increments, overtime, bonus expectations etc. "
In today's global marketplace, businesses need to stay competitive and agile. Outsourcing and offshoring are essential strategies.
Reduce operational costs significantly
Expertise and Experience: With 70+ years of combined leadership experience in multinational industries, Intogreat offers unrivaled expertise in offshoring and outsourcing, ensuring a seamless transition and operational efficiency.
Rigorous Recruitment:
Our meticulous hiring process delivers top-tier talent tailored to your needs, with a 98.5% success rate post-probation, thanks to behavioural, experiential, and aptitude evaluations.
People & Culture Focus: We prioritise cultural alignment, offering generous employee benefits like health insurance, sick leave, and annual leave, ensuring a motivated workforce.
Advanced Infrastructure: Intogreat's state-of-the-art tools and ISO 9001:2015 certification guarantee data security and peace of mind.
Effective Communication:
Intogreat's team leaders bridge the gap between clients and offshore staff, ensuring smooth and efficient processes.
Scalability and Flexibility: Serving diverse clients in insurance, accounting, mortgage, NDIS, charities, construction, and more, Intogreat's extensive workforce adapts easily to your business needs, allowing effortless scaling.
Streamlined Operations: Intogreat's four-phase approach simplifies offshoring, encompassing seamless transition, process transformation, IT outsourcing, and expert offshore leadership.
Process Adherence: Our offshore staff rigorously follow your procedures, critical for operational success.
Client Control and Autonomy: Clients maintain control over operations, fostering alignment with business goals and efficiency.
Comprehensive Security: We prioritise quality and security, screening employees for preexisting medical conditions and criminal backgrounds, backed by ISO 27001:2013 certification.
Intogreat enables NDIS service delivery by leveraging a global talent pool to streamline essential office functions like document processing, data management, and customer support. By strategically realigning these tasks to specialised offshore teams. We free up your local resources, allowing your in house staff to focus on critical activities. The outcome is a trifecta of operational excellence:
• Improved processing times
• Elevated staff morale
• Enhanced customer satisfaction
• All the while maintaining the high-quality standards that your NDIS services are known for.
In a sector as fast paced and rigorously regulated as the NDIS, the challenges are two fold. First, businesses are contending with Australia's stringent labour laws and the associated labour costs that are seemingly always on the rise. Second, there's the task of sourcing dedicated, skilled staff willing to manage the monotonous yet essential back-office tasks. Outsourcing tackles both issues head-on. It not only opens doors to a dedicated workforce proficient in routine administrative tasks but also brings you significant cost benefits. This dual advantage enables companies to scale efficiently, focusing on growth and value added services, without compromising on the quality of the NDIS services provided.
Intogreat stands a part in the NDIS outsourcing landscape through a combination of meticulous planning and execution. We begin by identifying which of your business processes and roles are most suitable for outsourcing, whether simple administrative functions or more specialised, technical tasks. Our recruitment process is exhaustive and designed to identify excellence. Candidates undergo multiple interviews, cognitive evaluations, practical testing, and an English assessment. But we don't stop at technical proficiency. Cultural fit and attitude are equally weighed to ensure a harmonious integration with your existing team. All of these steps contribute to an easy outsourcing experience, allowing you to meet your business goals with a team that aligns with your organisational values and objectives.
Get the best outsourcing and offshoring service in the Philippines
AU
2/445 Warrigal Road, Moorabbin, VIC, 3189
PH
11F Felina Corporate Plaza, 5 Eastwood Ave,
Bagumbayan, Quezon City, 1100 Metro Manila
US
12100 Wilshire Boulevard, 8th Floor, Los Angeles, California 90025
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