The sector is reeling. Again. The 2025 Annual NDIS Pricing Review is here and for many providers, it’s another blow in an already bruising year.
Support Coordination rates? Still frozen at 2019 levels.
Allied health? Psychologists gain $10/hr, but physios lose $10/hr, and dietitians/podiatrists drop $5/hr. Regional loadings? Gone. Travel time? Capped.
Plan management? Monthly fee stays, but setup fees are removed. No more remote/very remote loadings.
All this against the backdrop of rising wages, super increases, insurance costs, compliance complexity, and burnout.
And for small to medium providers especially those in regional or mobile services this isn’t just a budget headache. It’s existential.
The real cost of “reform”
Let’s be clear: the intention to clean up the sector and eliminate bad actors is good.
But this pricing review seems more focused on pressure than progress asking quality, values-led providers to deliver more, with less support and more risk.
- You’re expected to maintain participant outcomes while your funding is flatlined.
- You’re told to retain good staff while absorbing higher wages and admin demands.
- You’re left to figure out how to stay afloat without cutting corners or care.
It’s a lose-lose-lose equation.
You shouldn’t have to choose between sustainability and standards
The message from many providers is clear: things can’t continue like this.
And yet they press on. Still showing up. Still delivering care. Still holding lives together, even as the system makes it harder to do so.
At Intogreat, we believe there’s a way forward that doesn’t mean sacrificing the heart of your service.
Offshoring as a care-preserving solution
Offshoring isn’t about replacing local jobs. It’s about protecting them by relieving the cost and complexity of everything behind the scenes.
Here’s what we help NDIS providers offshore:
- Billing and claims processing
- NDIS compliance support
- Calendar and inbox management
- Data entry and reporting
- Plan audit prep and documentation follow-up
These are roles that drain time and budget but don’t need to be delivered onshore.
By building a skilled offshore team, you can reduce overheads without cutting direct support.
You free up your onshore staff to do what they do best engage with participants, families, and communities.
Real impact. Real support.
One regional support coordination business we worked with was facing closure due to admin costs and stagnant funding. With Intogreat’s help, they built a lean offshore team to manage all plan-related paperwork and service bookings.
Result? They retained their local support coordinators, maintained continuity of care and cut back-office costs by 40%.
This is about survival. But also about what comes next.
We can’t pretend these changes won’t hurt. But we also can’t afford to lose the providers doing things right.
If you’re feeling squeezed, we’d love to talk about how offshoring could help you stay sustainable without compromising what matters most.
Because you shouldn’t have to carry the weight of reform alone.
