WHAT IS OFFSHORING? HOW DOES IT WORK?

Published July 2, 2019

What is OFFSHORING? How does it work? Is it different from OUTSOURCING?

Watch our interview with Adam to learn more about The Intogreat Difference, why you should offshore with Intogreat, and how we make offshoring / outsourcing work for small and medium-sized enterprises (SMEs).

In this interview with I2G’s Managing Director, Adam Conrad tells us about:

• The benefits of offshoring with I2G:

✓ start-up cost

✓ full control

✓ speed to set up your offshore team

✓ process efficiency

✓ flexibility

✓ customer experience

✓ cost savings

✓ capability uplift

• What Intogreat has to offer

    1 – Business Preparation
    2 – People Services
    3 – Business Improvement Solutions

• Services inclusions & deliverables
• How Intogreat  is different from other outsourcing companies
• The Professional Services roles we offshore / outsource
• Intogreat’s 3 core processes and equation for successful offshoring

HOW IS INTOGREAT DIFFERENT?

Offshoring requires more than just recruiting resources and setting them up in a different office overseas. Successful offshoring is about creating connections between the head office (onshore) and the offshore teams. The team at Intogreat aim to establish strong connections between PEOPLE, PROCESS, ADMINISTRATION and COMMUNICATIONS, so that nothing falls between the gaps.

Intogreat’s Offshoring Framework

In a typical outsourcing setup, it generally starts with recruitment. After recruitment, the IT will then be set up. From there, the staff will then be onboarded and will be set up in the payroll and HR systems of the outsourcing services provider. Staff engagement activities will then be provided to the onshore client. That’s where it ends with most outsourcing providers. They hand the staff member over to the client, and then it’s up to the client to get the productivity and the performance out of that offshore staff member. That’s where Intogreat is different.

The team at Intogreat go beyond traditional approaches in order to deliver successful offshoring and business improvement solutions. From building the foundations to getting the right people and delivering long-term business improvement solutions – Intogreat’s 3 core processes support SME customers at each point of their offshoring journey.

“Creating connections and leaving no gaps” – it’s what Intogreat does for its clients.

How does Intogreat’s OFFSHORING SERVICES compare with OUTSOURCING?

OFFSHORING WITH I2G VS. OUTSOURCING

Although start-up costs are both low when you outsource or offshore with Intogreat, clients get a huge amount of control when they offshore with Intogreat, whereas that’s low from an outsourcing perspective. The transition to offshoring and outsourcing are both easy and quick to set up in terms of IT infrastructure and other necessary preparations. Process efficiency and customer experience are also high for both offshoring with Intogreat and outsourcing; but flexibility, year-round cost savings, and capability uplift are higher when businesses offshore with Intogreat.

What does Intogreat have to offer?

Intogreat’s offshoring framework has three core processes that make offshoring a success for small and medium-sized enterprise customers.

The 3 core processes are:

FOUNDATIONS / BUSINESS PREPARATION SERVICES

PEOPLE MANAGEMENT

BUSINESS IMPROVEMENT SOLUTIONS

FOUNDATIONS / BUSINESS PREPARATION SERVICES

Intogreat’s first offering provides end-to-end project management to successfully establish functional activities and a highly capable offshore team in just weeks. The team at Intogreat deliver foundation services to onshore clients to successfully offshore their business operations in the long term.

Intogreat’s Foundations / Business Preparation offering includes:

✓ Complete desktop review
✓ End-to-end project management of the transition
✓ Dedicated project manager to run transition implementation
✓ Staff recruitment and testing
✓ Assist with developing detailed Training Plans
✓ Establish, develop, implement staff performance metrics / KPIs
✓ Philippine cultural awareness training for the Australian team
✓ Australian cultural awareness training for the Manila team
✓ New Ways of Working (NWOW) training to ensure you optimize performance, engagement, and productivity of your offshore staff member
✓ Setting up a data-secured IT environment offshore

This first offering’s key deliverables to clients also include:

• Implementation of new ways of working for the teams
• Implementation of a new operating rhythm
• Identification of training gaps
• Provision of IT infrastructure
• Comprehensive project management for transferring operations to offshore and mitigate risks
• Delivery of tactical process improvements to offshore process and procedures
• Required communications and change management

PEOPLE SERVICES

Intogreat’s people management offering ensures that the right people with the right skills and the right attitude are recruited and managed by a trained professional. The team at Intogreat optimise the clients’ offshore / outsourced operations by implementing SMART performance measures and realistic training plans. Intogreat’s People Stream also establishes operating rhythms that build strong communications between onshore and offshore operations. To deter staff turnover, Intogreat continues to invest in staff engagement activities as well as staff learning and development efforts.

This second offering includes:

✓ Ongoing staff recruitment for growth & attrition
✓ Offshore staff management
✓ Performance Management
✓ Employee Engagement
✓ People Leadership by SMEs (subject matter experts)
✓ Continuous tactical process improvement and identification of areas for improvement
✓ Productivity and performance reporting
✓ Provision of office workstation & space
✓ Payroll and other admin tasks
✓ Personal Development Plans

Intogreat’s People Services key deliverables to clients also include:

• Team leaders who are subject matter experts (we recruit SMEs at no additional cost to you)
• Setting & monitoring KPIs so your people are focused on achieving your business objectives
• 24/7/365 IT helpdesk support
• Quarterly business reviews presenting productivity & performance reporting of your offshore team
• Bespoke training & development for your offshore staff
• Employing the right people with the right skills
• Offshore account management that ensures issues are seamlessly resolved

Intogreat’s People Management team focuses on the induction, training and upskilling, staff performance measurement and staff engagement to ensure that the teams have the right cultural understanding and are up-to-date on any changes in management with regard to their onshore and their offshore team. Risk and compliance, quarterly business reviews, and other essential administration process are also integrated in Intogreat’s offshoring business model.

BUSINESS IMPROVEMENT SERVICES

Intogreat’s business improvement offering aims to build a culture of “Continuous Improvement in Practice”. To deliver quality business improvement solutions, this third offering provides process mapping services, process improvement and growth opportunities, as well as the development of practical execution plans. The Business Improvement (BI) Team at Intogreat work closely with the clients in the identification of business process improvements, customer experience enhancements, in process mapping, and in procedure writing. Intogreat can also build and implement workflows and knowledge management systems.

This third offering includes:

✓ Process improvement mapping
✓ Process re-design
✓ Document / Procedure writing
✓ Knowledge management training
✓ Knowledge management licensing & user maintenance
✓ Knowledge management implementation & development
✓ Customer experience and business improvement solutions
✓ Establishment of quality measures

Intogreat’s business improvement offering key deliverables to clients also include:

• Organisational process maps and procedure documentation
• Development of a knowledge management framework
• Development of a knowledge management platform to manage business intellectual property
• Identification of customer experience improvements
• Development and introduction of new workflows
• Identification & development of new automation opportunities

When it comes to process, Intogreat ensures efficient project management, process improvement, knowledge management and continuous quality assurance to successfully offshore professional services.

The professional services roles Intogreat currently offshores include:

•  Management Accountants
• Corporate Accountants
• Tax Accountants
• Accounting Assistants
• AP/AR Bookkeepers
• Payroll Officers
• Virtual Assistants
• Admin Support Staff
• Admin Officers
• Data Processing Analysts
• Mortgage Processing Staff
• Insurance Broking Processing Staff
• Claims Management Staff
• Logistics Administrators
• Marketing Specialists
• Sales & Order Processing Staff
• Business Analysts
• Project Managers
• Quantity Surveyors
• Communication & Change Management
• Project Implementation Officers
• SEO Specialists
• Multimedia Specialists
• Graphic Design Specialists
• Web Designers & Developers
• .NET Developers & Software Engineers
• IT Helpdesk Support Staff
• Frameworks Engineers

Want to learn more about how Intogreat will help you integrate efficiency and innovation into your business?

Consult with us today. Get in touch with us and talk to our team of offshoring / outsourcing experts.

To learn more about how Intogreat’s services will help you expand and transform your business, check out the Intogreat Difference page.