Outsourced Customer Support Specialist
• Handling customer concerns—both technical and non-technical—across various communication platforms
• Timely and respectful resolution of complaints, adhering to team metrics.
• Collecting invaluable feedback during interactions to refine and elevate product and service offerings.
• Initiating post-sales interactions to glean insights into customer experiences.
Outsourced Outbound Sales Representative
• Spearheading product/service sales through regular communication, targeting key decision-makers, and building rapport swiftly.
• Articulating the value proposition of products and solutions to a diverse clientele.
• Leading and innovating prospecting campaigns to engage potential customers.
• Orchestrating digital campaigns from conceptualization to pitch, and through to deal closure.
Outsourced Customer Support Agent
• Efficiently addressing both technical and general customer queries
• Managing inbound support while collaborating with teams to understand business and customer needs
• Delivering service that combines expertise, confidence, and approachability
Additional contact centre roles we offshore and outsource
• Client Service Associate
• Customer Service Officer
• Call Center Agent
• Customer Service Representative
• Customer Service Representative
• Customer Experience Executive
• Inbound Sales Associate
Outsourcing customer service & contact centre tasks
There are a variety of customer support tasks you can outsource thanks to Intogreat, including:
• Product & service sales
• Campaign execution
• Post-sales drop-in calls
• Management of customer booking
• Making sales calls
• Resolving customer complaints
• Answering technical questions
• Chat management
• E-mail management
• Inbound/outbound calls
Expertise and Experience: With 70+ years of combined leadership experience in multinational industries, Intogreat offers unrivaled expertise in offshoring and outsourcing, ensuring a seamless transition and operational efficiency.
Rigorous Recruitment:
Our meticulous hiring process delivers top-tier talent tailored to your needs, with a 98.5% success rate post-probation, thanks to behavioural, experiential, and aptitude evaluations.
People & Culture Focus: We prioritise cultural alignment, offering generous employee benefits like health insurance, sick leave, and annual leave, ensuring a motivated workforce.
Advanced Infrastructure: Intogreat's state-of-the-art tools and ISO 9001:2015 certification guarantee data security and peace of mind.
Effective Communication:
Intogreat's team leaders bridge the gap between clients and offshore staff, ensuring smooth and efficient processes.
Scalability and Flexibility: Serving diverse clients in insurance, accounting, mortgage, NDIS, charities, construction, and more, Intogreat's extensive workforce adapts easily to your business needs, allowing effortless scaling.
Streamlined Operations: Intogreat's four-phase approach simplifies offshoring, encompassing seamless transition, process transformation, IT outsourcing, and expert offshore leadership.
Process Adherence: Our offshore staff rigorously follow your procedures, critical for operational success.
Client Control and Autonomy: Clients maintain control over operations, fostering alignment with business goals and efficiency.
Comprehensive Security: We prioritise quality and security, screening employees for preexisting medical conditions and criminal backgrounds, backed by ISO 27001:2013 certification.
