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In the ever-evolving landscape of customer service, different contact centre roles have emerged to address the sector’s varied needs. Intogreat's expertise spans these roles, ensuring that businesses can offer comprehensive top-tier customer support.
Outsourced Customer Support Specialist
• Handling customer concerns—both technical and non-technical—across various communication platforms
• Timely and respectful resolution of complaints, adhering to team metrics.
• Collecting invaluable feedback during interactions to refine and elevate product and service offerings.
• Initiating post-sales interactions to glean insights into customer experiences.
Outsourced Outbound Sales Representative
• Spearheading product/service sales through regular communication, targeting key decision-makers, and building rapport swiftly.
• Articulating the value proposition of products and solutions to a diverse clientele.
• Leading and innovating prospecting campaigns to engage potential customers.
• Orchestrating digital campaigns from conceptualization to pitch, and through to deal closure.
Outsourced Customer Support Agent
• Efficiently addressing both technical and general customer queries
• Managing inbound support while collaborating with teams to understand business and customer needs
• Delivering service that combines expertise, confidence, and approachability
• Client Service Associate
• Customer Service Officer
• Call Center Agent
• Customer Service Representative
• Customer Service Representative
• Customer Experience Executive
• Inbound Sales Associate
Outsourcing customer service & contact centre tasks
There are a variety of customer support tasks you can outsource thanks to Intogreat, including:
• Product & service sales
• Campaign execution
• Post-sales drop-in calls
• Management of customer booking
• Making sales calls
• Resolving customer complaints
• Answering technical questions
• Chat management
• E-mail management
• Inbound/outbound calls
Looking for other accounting and finance roles?
In today's global marketplace, businesses need to stay competitive and agile. Outsourcing and offshoring are essential strategies.
Reduce operational costs significantly
Expertise and Experience: With 70+ years of combined leadership experience in multinational industries, Intogreat offers unrivaled expertise in offshoring and outsourcing, ensuring a seamless transition and operational efficiency.
Rigorous Recruitment:
Our meticulous hiring process delivers top-tier talent tailored to your needs, with a 98.5% success rate post-probation, thanks to behavioural, experiential, and aptitude evaluations.
People & Culture Focus: We prioritise cultural alignment, offering generous employee benefits like health insurance, sick leave, and annual leave, ensuring a motivated workforce.
Advanced Infrastructure: Intogreat's state-of-the-art tools and ISO 9001:2015 certification guarantee data security and peace of mind.
Effective Communication:
Intogreat's team leaders bridge the gap between clients and offshore staff, ensuring smooth and efficient processes.
Scalability and Flexibility: Serving diverse clients in insurance, accounting, mortgage, NDIS, charities, construction, and more, Intogreat's extensive workforce adapts easily to your business needs, allowing effortless scaling.
Streamlined Operations: Intogreat's four-phase approach simplifies offshoring, encompassing seamless transition, process transformation, IT outsourcing, and expert offshore leadership.
Process Adherence: Our offshore staff rigorously follow your procedures, critical for operational success.
Client Control and Autonomy: Clients maintain control over operations, fostering alignment with business goals and efficiency.
Comprehensive Security: We prioritise quality and security, screening employees for preexisting medical conditions and criminal backgrounds, backed by ISO 27001:2013 certification.
The increasing adoption of contact centre outsourcing is more than just a trend, it's a strategic move. When you partner with Intogreat, you're not only gaining access to a skilled and diverse talent pool but also acquiring the capability to scale your customer service operations without breaking the bank. This allows you to pivot your in-house resources towards innovation, product development, and other core business activities. In a world where customer service can be a significant differentiator, outsourcing to a trusted partner like Intogreat ensures that you deliver consistent and exceptional service, every time.
Choosing Intogreat for your contact centre outsourcing needs goes beyond just staffing, it's about delivering transformative customer experiences. We rigorously screen and provide highly skilled and extremely proficient English speaking customer support professionals based in the Philippines, ensuring that they not only meet but also exceed your expectations. They are trained to become an extension of your in-house team, sharing your commitment to excellence and adding value at every touchpoint. Our goal is to make each customer interaction a reflection of your brand’s vision, values, and commitment to exceptional service.
The 'great' in Intogreat is not mere hyperbole, it represents our unwavering commitment to quality. We meticulously onboard only the most suitable customer support agents by putting them through a rigorous selection process. This includes multiple interviews, cognitive and skills testing, English language assessments, and practical customer service simulations. This exhaustive approach ensures that we not only find candidates who are highly qualified but also those who understand the importance of delivering excellent customer service. For us, it's about adding value to your brand through individuals who are perfectly aligned with your culture.
AU
2/445 Warrigal Road, Moorabbin, VIC, 3189
PH
11F Felina Corporate Plaza, 5 Eastwood Ave,
Bagumbayan, Quezon City, 1100 Metro Manila
US
12100 Wilshire Boulevard, 8th Floor, Los Angeles, California 90025
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