Fast-Tracking Success: How Intogreat Hired Shielded Insurance Staff in 3 Weeks and Enabled ~$200k in Annual Savings
06 Oct 2023
Scaling a business while ensuring operational excellence is a complex challenge that many companies face. One such enterprise is Shielded Insurance Brokers, a trusted name in the insurance sector, based in Queensland, Australia. Shielded quickly carved a niche for itself through an innovative approach to insurance processing systems. In fact, Shielded Insurance has received multiple industry awards, including the Top Brokerage Award, Elite Broker, and Innovation Award in Australia. However, their rapid growth by 2020 created a significant problem: a shortage of human resources to support the business.
That's where Intogreat stepped in, . our partnership began that year, and by 2023, all five staff members we helped recruit and onboard have risen to more senior roles within the company. This collaboration yielded multiple benefits, including:
200K
Cost Savings
3-week
Rapid turnaround time - recruitment and onboarding
• An astounding annual cost-saving of approximately ~$200k in salary and wages.
• A rapid 3-week turnaround time on recruitment and onboarding processes.
• Freeing-up of Account Managers from administrative tasks, allowing them to focus on revenue-generating activities and strengthening client relationships.
The Resource Crunch
At Intogreat, we recognize that the foundation of a successful offshoring relationship is crucial. Our Business Preparation Service acts as that essential initial step, positioning Shielded firmly within their offshoring strategy. We provide an all-encompassing solution to ensure a seamless transition to an offshore model, which we successfully implemented for Shielded in just 3 weeks. The services offered to Shielded at this stage include:
Intogreat’s Two-Pronged Approach
Business Preparation Service
At Intogreat, we understand that a successful offshoring relationship begins with a strong foundation. Our Business Preparation Service serves as that crucial first step, establishing Shielded in their offshoring strategy and providing them with an all-inclusive solution for a smooth transition to an offshore model which we executed for Shielded in 3 weeks. The services we provided for Shielded during this stage include:
Dedicated Project Manager
A skilled project manager was allocated to oversee Shielded's specific on boarding needs of finding the right resources for them in the quickest possible time. Our Project Manager ensured seamless communication and provided updates at every step, handling everything from recruitment to IT setup, thereby letting Shielded focus on core business activities while we recruit and on board their staff.
End-to-end Recruitment Process
We offered more than just a pool of candidates; we also rigorously vetted them through our meticulous selection process. This ensured a perfect fit in terms of both job role requirements and Shielded's unique company culture. At the end of this process, we successfully filled Shielded's operational gap by delivering the required resources within just three weeks.
KPI and Training Plan
Intogreat closely coordinated with Shielded's onshore experts to establish SMART (Specific, Measurable, Achievable, Relevant, Time-Bound) KPIs. This proactive approach to performance management also included crafting bespoke training initiatives for each new team member, ensuring that all hired staff would meet the minimum expectations for their roles.
Secure IT Set-up
Understanding the critical importance of data security, we implemented a stringent IT security protocol. Our technology integrated seamlessly with Shielded's existing systems, assuring the company that its valuable data remained safe within their systems.
NWOW and Cultural Training
Intogreat developed specialized training modules aimed at bridging cultural gaps and introducing best practices for global team management. These modules are designed to align perfectly with Shielded's New Ways of Working (NWOW) and company culture.
People Services
Within the framework of Intogreat, we recognize that human capital is the cornerstone of Shielded’s success to offshoring. Our People Services are designed to manage, develop, and optimize human capital, turning them into greatest asset. From dedicated insurance service managers to comprehensive learning and development opportunities, we aim to maximize the performance, engagement, and satisfaction of every staff member within Shielded's operations. Our services have led to significantly reduced salary and wage expenses and higher productivity, equating to approximately ~$200k in cost savings for Shielded Insurance. The services we provide are:
Dedicated Insurance Service Manager
Specializing in Australian insurance broking, our service managers offer real-time guidance. This constant availability and expertise help maintain peak operational efficiency. This dedicated team leader also ensures to execute monthly meetings with Shielded’s key onshore stakeholders to focus on regular updates and feedback, ensuring a culture of accountability across all teams.
Proactive Staff Management
GROW coaching sessions are a part of our monthly routine, offering real-time performance feedback. This open channel is vital for identifying and promptly addressing any performance gaps.
Comprehensive Learning and Development
Shielded's team has unlimited access to our broad portfolio of soft skills and specialized courses, creating an environment for immediate productivity and long-term professional development.
Insurance Academy
As part of our core HR development programs, Shielded staff are enrolled in skills-upskilling courses through our academy. These courses are led by a highly experienced coach who is a subject matter expert in the insurance industry.
Employee Engagement
Activities and celebrations are organized monthly to keep the staff engaged. We also host annual major events for the staff. All these are at no additional cost to Shielded.
Adaptable Work Models
In light of the post-pandemic shift in workplace dynamics, we offer a range of work models. Shielded is currently taking advantage of a hybrid work model, which promotes both job satisfaction and work-life balance. Our Subject Matter Expert (SME) Team Leader has also recommended an on-site schedule for our Manila team. Furthermore, we've optimized the leave application process to ensure continuous operational coverage.
Key Processes Managed by Shielded's Offshore Team
Since partnering with Intogreat in 2020, Shielded's offshore team has not only expanded in size but also in scope and capability. Even in the face of the COVID-19 pandemic, our collaboration has led to exponential growth and increased productivity for Shielded. As of 2023, every member of the team has ascended to a more senior role, taking on greater responsibilities that significantly contribute to operational efficiency. Below are some of the critical insurance processes managed by the team:
Policy Management
The team is responsible for downloading all due insurance policies, ensuring that clients' coverages are up-to-date and compliant.
Insurance Renewals
The staff handles the intricate process of insurance renewals, which includes re-quoting and re-marketing efforts to ensure the best rates and coverages for clients.
New Business and Cancellations
Adhering to the insurance code of practice is non-negotiable, and our team ensures 100% compliance in all transactions and interactions.
Compliance Assurance
Adhering to the insurance code of practice is non-negotiable, and our team ensures 100% compliance in all transactions and interactions.
CRM Reporting and Administrative Support:
The staff are adept at managing customer relationship management (CRM) systems, generating crucial reports, and performing other administrative tasks that keep the business running smoothly.
Measuring Success: The Quantifiable Impact of Shielded and Intogreat Partnership
In an era where operational efficiency and financial prudence are paramount, Shielded Insurance Brokers serves as a textbook example of how strategic partnerships can revolutionize an organization's capabilities and bottom line. By collaborating with Intogreat, Shielded not only swiftly filled an urgent human resource gap but also unlocked unparalleled efficiencies that led to ~$200k in annual cost savings—primarily from reduced salary and wage expenses.
This isn't just about numbers; it's about unlocking new dimensions of business performance. Within a rapid recruitment turnaround time of just three weeks, we provided Shielded with a high-performing team perfectly aligned with their corporate culture and strategic goals. This freed up Shielded’s Account Managers to focus on revenue-generating activities, build stronger client relationships, and growing their portfolio, allowing the company to sustain their rapid growth trajectory without compromising on quality, responsiveness, or customer satisfaction.
It wasn’t just about filling seats; it was about adding value at every possible intersection—from New Ways of Working to setting SMART KPIs and offering specialized training in Australian insurance broking.Furthermore, Shielded’s employee engagement soared through our proactive staff management and comprehensive learning and development initiatives. This holistic approach to workforce excellence assured that Shielded's investment in offshoring returned dividends far beyond immediate cost savings.
So, the question for you now is, are you ready to transition from the realm of possibility to a reality marked by higher performance, employee engagement, and significant cost savings? As your potential strategic partner, Intogreat stands ready to lead you through this transformative journey, just as we did for Shielded Insurance Brokers. With our tailored solutions, you too can scale your operations sustainably, without the growing pains. Unlock the next level of your organization's potential—Intogreat is here to show you the way.
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