IT Outsourcing: A new service from Intogreat

Mindful of the rewards that outsourcing can bring to many companies, Intogreat has initiated a brand-new service: outsourced IT support services.

First, we’re going to take a look at the benefits of outsourced IT support — with a particular focus on the Philippines — and later we’ll be having a chat with Jovey Chua, Intogreat’s head of IT infrastructure and security.

The Benefits of IT Outsourcing

Reduced Costs

Outsourced IT support services reduce your salary bill because you won’t be paying for permanent IT staff; only the amount required to maintain your systems. You will also see a significant drop in equipment and maintenance costs as a professional third-party outsourcing company is responsible for providing and updating its own hardware and software.

Higher Quality

The Philippines has more than 700,000+ graduates from universities and colleges joining the workforce every year. The country’s diverse educational programs provide the Philippine talent pool with highly educated, job-ready graduates possessing IT, technical and soft skills, and ready to commit to offshore IT services for your business.

Enhanced Productivity

Filipinos are also hard-working, results-oriented and can collaborate well with your onshore team to ensure productivity and efficiency. Filipinos are focused on career growth, which means a consequent excellence in implementing and improving KPIs.

Greater Flexibility

The ability to adapt to fast-moving technologies and innovations in the world of IT requires an agile and skilled workforce, such as that found in Intogreat’s Filipino offshore IT services team. In times of geopolitical upheaval, flexibility is crucial, and Intogreat specialises in adapting to dynamic environments and resolving mission-critical issues to help our clients grow and achieve their bottom-line.

Strengthened Security

Information is power; and it is critical for every business that their sensitive data is kept safe, secure and confidential. Outsourced IT support has proved to be a smart move for companies in areas such as preventing cyber-attacks. When you choose outsourced IT support services, you will benefit from access to specialised knowledge and skills that can help improve security and compliance levels. Outsourcing also delivers improved scalability, better business continuity and enhanced risk management.

Improved Focus

By outsourcing routine tasks such as maintenance and troubleshooting, your IT team will be able to concentrate their efforts on more worthwhile projects.

Your focus, too, will become sharpened: freed of having to deal with day-to-day concerns about such things as servers and hard drives (which are better left to the experts, anyway), you’ll be able to pinpoint areas and tasks which will help to grow and develop your business.

Staying Ahead

An outsourced IT support team allows your in-house team to keep abreast of developments that might affect your business. Thus, helping your company to stay ahead of the competition by monitoring trends and new developments. 

Meet Jovey Chua, Intogreat’s Head of IT Infrastructure and Security

Jovey, you have more than 17 years’ experience in information technology and security, tell me some more about your current role at Intogreat.

I lead an experienced IT team with over 60 years’ experience that supports not only all our staff but also our clients’ IT functions. We serve a wide range of industries, including accounting firms, insurance and mortgage brokers, financial planners and contact centres. We have experience working with systems and applications, and brands such as Microsoft 365, GSuite, SuiteFiles, Xero and XPM, to name but a few.

What other areas do you cover?

I am responsible for managing IT and security across Intogreat ‘s Infrastructure with a key emphasis on server and application administration, network administration, telephony management, information security and compliance, vendor management, systems integration, operations management, offshore support, and global delivery centre management

As an IT outsourcing company in Australia, what are Intogreat’s aims and business ethos?

Our goal at Intogreat is to help companies achieve a first-class IT service that is easy to use, quick to respond and good at what it does, but without the burden of high costs. Getting started with Intogreat is very easy, the up-front costs are low and we invoice a standard monthly charge. We do not have a one-size-fits-all approach to outsourced IT support services, rather, we aim to provide a bespoke solution for your business based on the specific requirements of your company. The solution we implement is also scalable so you can increase demand in your peak business periods.

Tell me more about your offshore IT services.

We provide world-class outsourced IT support and services to our portfolio of valued clients. Our expertise and areas in which we can help your business include laptop and desktop configuration, deployment, and support; software deployment, management, and support; Microsoft 365 user and accounts management;  technical support; IT staffing; application administration; network and security administration; fleet management; IT project management; IT process documentation; and IT and cyber security consultation.

But what does that mean in real terms? How does it work if I have an IT problem?

Our SLA-based ticketing system allows you to submit tickets anytime for any IT issues or requests. We will manage your IT assets using a mobile device management system, deploying applications and software with ease. We tailor our solutions to fit your organisation’s needs, making it easy, for example, to provide a new computer within a fraction of an hour.

You can find out more here about Intogreat’s outsourced IT support services

FREQUENTLY ASKED QUESTIONS

What is Offshoring?

Offshoring occurs offshore or overseas, not locally. When offshoring, you hire staff through an offshore provider to undertake specific roles, usually on a full-time basis. A key difference is that these staff work for you and only you; they work as directed by you and follow your processes and procedures. Essentially, they are your staff, but they come without the added headaches of employment contracts, payroll and HR matters.



It is about having control of your operations while they take place in another country.

Intogreat’s founders and leaders have over 70 years’ combined experience of hands-on, multi-country, offshoring and outsourcing. Intogreat has a team of experienced business improvement experts who work in partnership with your business to deliver you the right solutions to improve and grow your business.

As an outsourcing company in Australia, we are committed to making your offshoring journey easy, successful, rewarding and empowering.

KEEN TO HEAR MORE ABOUT OUTSOURCED IT SUPPORT IN THE PHILIPPINES?

Talk to our offshoring and outsourcing experts and schedule your consultation now.