4th QUARTER 2019 CSAT SURVEY RESULTS
November 2019
Published November 27, 2019
A great last quarter to all of us, Team I2G!
Every six months Intogreat undertakes a survey of our customers to understand what we do well and to identify opportunities to make our business even better. We ask our clients to rate us on a scale of 1 to 10 on four questions relating to the services Intogreat provides, as well as a rating on our team leaders.
We are extremely proud to share our November results that show that we can continue to provide our customers with a great experience with Offshoring and that we truly do make Offshoring successful for all our SME clients across a broad range of industries.
| SURVEY QUESTIONS | RATING out of 10 | RATING out of 10 |
|---|---|---|
| May 2019 SCORE | Nov 2019 SCORE | |
| Overall, how satisfied are you with Intogreat’s service? | 9 | 9 |
| How likely would you recommend the services of Intogreat to a friend or colleague? | 9 | 9 |
| How satisfied are you with the timeliness of getting your concerns resolved? | 9 | 9 |
| How satisfied are you with the engagement between you and Intogreat? | 9 | 9 |
| How satisfied are you with the performance of your Team Lead? | 9 | 9 |
These latest results prove that we continue to deliver efficient business solutions to ensure a successful transition to offshoring for our SME customers.
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