QUARTER 3 CLIENT SATISFACTION SURVEY
October 22, 2020
Every three months Intogreat carries out a Business Improvement Client Satisfaction survey to understand what we do well and what we can do better with our business improvement offering. We asked our clients to rate us on a scale of 1 to 10 on five questions relating to the BI services Intogreat provides around process improvement, process and procedures documentation, customer journey mapping, workflow, automation, knowledge management solution, etc.
Great news, team I2G!
We are proud to share the quarter three results of BI Client Satisfaction Survey for 2020. These significant results prove that we consistently deliver value to our clients’ that ultimately improves their customers' experience.
| SURVEY QUESTIONS | RATING OUT OF 10 |
|---|---|
| 1. How helpful was the overall Business Improvement service of Intogreat to your organisation? | 9 |
| 2. How satisfied are you with the delivery of work according to timelines advised during scoping and estimates? | 9 |
| 3. How satisfied are you with the quality of work rendered by I2G? | 9 |
| 4. How satisfied are you with the communication done in relation to progress of the work, timesheet visibility and hours rendered? | 9 |
| 5. How likely would you recommend this service of Intogreat to your friends? | 9 |
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