Q4 Townhall Session 2022

November 18, and with the last quarter of 2022 upon us, it was time for the I2G Townhall, which was held face-to-face and virtually at Intogreat’s office in Eastwood City, Quezon City.

The session started with a presentation by Intogreat’s founder and CEO Adam Conrad who reminded everyone of the company’s vision: to make offshoring easy, rewarding, and successful for our global clients and an exceptional place for our staff to be their best. We deliver exceptional outcomes for our clients through the values that define our team of highly engaged and capable people. Intogreat also provides excellent quality service not only to our clients but also to our staff. Adam also pointed out why clients preferred us as their offshoring partner. He discussed the value of our services, how we help our clients to increase their revenue, improve their customer experience, and minimize attrition rates. Our commitment to delivering value, strengthens and grows our clients’ business and provides a happy workplace for our staff as they work with our processes to simplify the offshoring journey.

One of Intogreat’s notable achievements is the excellent response from clients to our Business Preparation Services and Business Improvement Services surveys, as well as the overall survey results from the past four years that show we provide our customers with a great experience in offshoring and business optimisation consulting, and that we make offshoring successful for all our SME clients across a broad range of industries.

Adam also highlighted the enhancement of employee benefits while introducing the new HMO (Health Maintenance Organisation) provider, ETIQA. The HMO staff coverage will be available from the employee’s first day. The good thing about this enhanced HMO is that it has upgraded protection from one dependent to two free dependents, with a maximum benefit limit of PHP200,000 for the principal; an increase from PHP150,000. Other employee benefits have been upgraded to support our people and their families, which is one of the core values of Intogreat. We care about our employees’ needs and family support, especially when it comes to health-related matters. Other enhanced benefits which Adam covered were the additional PTO (Paid Time Off) and bereavement aid.



Another new company program is the Insurance and Accounting Academy. This initiative will help to improve our staff skills in Australian accounting and insurance procedures. It actively supports new staff in gaining foundational knowledge through bridging programs and provides ongoing learning and development. This training will not incur any additional cost for our clients. In addition, Intogreat introduced further learning and career development schemes for our staff, including long-term career development plans. Such schemes have delivered excellent staff engagement results and are a good example of how we strive to make Intogreat the best workplace for our staff.

Intogreat will continue to evaluate staff benefits to make sure our people receive only the best. Here are some things to watch out for in the first quarter of 2023:

• Intogreat will conduct team-building events to promote camaraderie and strengthen relationships within the team.
• Also, staff can join employee clubs based on their interests. This project will also aim to showcase each individual’s talents and skills.

One of next year’s highlights is sure to be the extension of Intogreat premises to the 7^th floor of Felina, where our firm will occupy a fresh new space, complete with Intogreat branding. This new site will accommodate 165 production seats, a larger pantry, bigger boardroom, and training and huddle rooms. To top things off, it will also feature a fitness area for employees to enjoy healthy living and a good lifestyle; something which has generated great excitement among our staff. The opening is slated for March 2023.

Paolo Zialcita, the Sourcing Team Lead discussed the employee referral program and the benefits of referring. He provided updates on the scheme, which showed that 49% of our staff were hired as a result of the program and 80% of employees are participating. The Sourcing and Recruitment team also successfully conducted their Employee Referral Program Week event, in which they gained an 89% satisfaction rate. Paolo also introduced the latest winners for the 2022 Employee Referral Program.

In addition, Paolo brought up the current openings at Intogreat and the associated referral incentives. For 2023, the Sourcing and Recruitment team will have their first ever Referral Ambassador. Keep your eyes peeled for further details.

Danielle Wruck, our COO, introduced Intogreat’s latest clients: a total of 19 new accounts. She also presented the new members of the executive team: Chris Campbell, Financial Controller, and Brad Cowling, General Manager of People and Culture, who, in turn, introduced themselves to the staff. Together with the new executive members, Danielle also highlighted our newly hired leaders: 

We are also proud to share with you our newly promoted staff:

July Aytin, Head of Human Resources, spoke about the year-end party 2022 for Kanlungan ni Maria, our official charity institution, which will take place on 17 December at Antipolo, Rizal, and forms part of our Corporate Social Responsibility initiatives. All staff are welcome to participate in this activity for our Lolos and Lolas (grandparents).

This quarter’s nominees and winners for the Q4 Employee Awards are: 

MADEL

Working with minimal supervision is a real credit to Madel, especially being new to the role. As is being understanding at times when Abbey and I are busy – Rebecca, Branch Manager.

CAROL

Carol is one of our newly promoted Senior Customer Concierges and she has been extremely dedicated to her role since day one. Before her promotion, she was one of our POCs (points of contact) because she is notably trustworthy.

CARMEN

Carmen has proved her reliability and tenacity in her role within a short time span. She was one of those to always finish first (if not ahead of deadlines) on critical tasks and always has extra bandwidth to offer support to other new hires. 

KEITH

The client is exceedingly happy with Keith’s performance. Keith’s score is at a 5.0 average for his first 90 days. Rosie’s Feedback: Keith is proactive and he communicates particularly well with clients. He has helped us with our processes. 

JM

JM emerged from being a fresher in recruitment to becoming the team’s top performer. He strives to improve, and works hard to achieve his goals. He maintains good relationships with clients and internal stakeholders. Overall, a great asset to the Talent Acquisition Team. JM, though new in recruitment, has shown perseverance and commitment ever since he started at Intogreat.

BADETTE

Badette has been with Intogreat for almost three years, and has performed consistently above expectations on her KPIs. She is remarkably good at building her client relationships and even received across-the-board 10s on her NPS score for a client that she recently implemented.

ARIANNE

Arianne has always been an asset to her team. At the TGG Manila Awards last month, she received the “International Touring Queen” prize due to her expertise in her field. 

DANTE

Dante is a consistent performer, getting a perfect score of 5 every quarter. The client is extremely happy with his performance and he works highly efficiently.

MICHAEL

Michael has been a great asset to the Claims Team and has taken multiple challenges on board with a smile on his face. Michael’s positive attitude towards his daily work is greatly appreciated within the business.

NIMROD

He always completes his tasks and makes sure there are no omissions or errors. He is an integral part of the team, dedicated, collaborative, and often in receipt of client compliments.

BENJAR

Benjar displayed genuine interest and service to his client. Benjar’s overall performance and contributions played a major role in the client’s continued expansion through Intogreat.

JELENOR

With an excellent understanding of the requirements of the role, Jelenor consistently meets timelines. 

CHARMAINE

Charm has consistently exceeded her targets with an average of a 4.90 KPI score for this year. She has continued to show dedication to her craft in her three years with her client. Charm has also been instrumental in onboarding and mentoring her teammate.

JESSA

Aside from being the most senior and pioneering member of the team, Jessa has consistently showed outstanding performance, process expertise, and proactiveness. To mark her first year at I2G, she was promoted to the post of Senior Accountant and has been of great support to her team lead in managing the whole team. 

REYNALDO

Consistently scoring 5.0 with the client, Rey has delivered training to the team on the claims process. He has initiated process documentation for the claims side of the business which was appreciated by the onshore team.

ALYZA

Alyza is a pivotal member of the team and she has received a number of compliments from onshore. She shows that she cares by listening and demonstrating a positive attitude. She is friendly and can build rapport with every staff member. Importantly, she uses her skills and experience to share these attributes with other team members. 

CHRISALYN

Chris is such an enthusiastic and efficient member of the team and has recently come through on a few urgent jobs for clients in a very timely manner, despite being super busy with other work.

ELLAYNE

Ellayne gets along well with the team and also exhibits a willingness to help colleagues. She reaches out to the team whenever needed and communicates concerns immediately to avoid them from developing into bigger issues. She never hesitates in extending help and also displays a positive attitude, even when faced with challenging situations.

EINAR

Collaboration is one of Intogreat's core values and one Blacklane staff member is the embodiment of being collaborative. Einar always ensures that he works together with the team to complete a task or attain a goal.

KRISZIA

Kriszia is new to the company but has been eager to improve processes. She created a tool which, in one click, can create bulk draft emails ready to be sent to vendors. The tool shortened the time taken in requesting vendor statements and it has been used by the offshore team with the client’s approval.

WILLIAM

Will has delivered a number of key initiatives to support his clients and our Mortgage Broking staff. These have included new reporting and productivity tracking, and he has also begun building a course outline for a new Mortgage Broking Academy to be inaugurated at Intogreat. Will is always looking at opportunities for us to leverage our relationships with clients to grow into other parts of the client's wider groups. Well done Will!

Congratulations to all the nominees and the winners of our Q4 Employee Awards. Your contribution to our clients’ success is exceptional. If you continue to promote our values and inspire other people to strive hard and achieve their career goals, you’ll be on the right track.