EXPERTS IN OFFSHORING AND EFFICIENCY
Intogreat’s founders and leaders have over 30 years of hands-on, multi-country offshoring / outsourcing experience. We also work with business process experts to deliver you the right solutions to improve and grow your business.
ABOUT THE TEAM
I’m Adam Conrad, the CEO of Intogreat.
We specialise in helping small and medium sized Australian companies find professional services staff in the Insurance, Home Loan, Financial Planning, Banking and Accounting practices space.
I started my career as an Accountant with a Bachelor’s Degree in Commerce before graduating as a CPA. My career then took me to Ireland where I worked at Accenture, setting up their offshore operations in Dublin in 2003. After that, I moved to London to join Deutsche Bank as a global CFO where I headed up the Finance department’s transition to Manila in 2006.
After moving back to Australia, I joined ANZ where I led various productivity and customer transformation projects which also included Offshoring. Since leaving ANZ, my focus has been on helping SME Australian businesses with offshoring. I have a passion for helping our clients serve their customers and partnering with businesses to deliver great results.
Hi, I’m Danielle Wruck – Chief Operating Officer at Intogreat.
I am a values-driven leader and have over 20 years business and commercial experience with a strong background in client servicing.
I have previously worked at ANZ Banking Group across a range of senior management positions, including leading operational teams across Philippines and Australia, customer experience, strategy and finance. I am a qualified accountant (FCPA) and hold a Bachelor of Laws and Bachelor of Business.
In my role at Intogreat, I will be supporting the business as the lead service partner. I am also focused on the strategic growth and delivery of our operations, including focusing on our customer promises, achieving ongoing operational excellence, and building a trusted and engaged team.
I enjoy working collaboratively to provide valued services and am focused on finding opportunities to improve and innovate for our clients.
I’m Marc Anthony Malapajo, Head of Offshore Operations of Intogreat.
I am in charge of making sure we have operational efficiency, performance driven culture, process excellence, and motivated people with a ‘continuous improvement’ mindset to provide value to our clients.
I have a degree in Economics and master credits from Ateneo Center for Continuing Education. I was once part of a multinational company looking after their offshore processes of shipping and logistics. My experience includes transferring processes from Southeast Asia, Oceania, North Asia, South Asia, Africa, Europe and North America to the offshore team.
I am Green Belt certified on Lean and Six Sigma and have led significant end-to-end projects which resulted cost reductions, process transformations, productivity and quality improvements for our clients. I am a huge proponent of process excellence and continuous improvement and I look forward to share my experience and expertise to our clients.
Hi. I’m Jhenalyn Natividad.
I handle end-to-end project management of Intogreat’s Foundation services.
It is my commitment to our clients to provide them with the best talent and seamless transition of their process to offshoring.
I started my career as a data entry associate from one of the biggest shipping lines in the world, and I eventually found my passion in doing process improvement projects. My project management training in PRINCE 2 principles and Lean Six Sigma led me to further develop my knowledge in leading and executing projects end-to-end.
I have a passion for helping our clients serve their customers and partnering with businesses to deliver great results. With the experience and knowledge I have gained as a Project Lead and Senior Business Analyst, I have honed my capabilities to assume another role as a Business Intelligence Program Lead in a top 100 Forbes company. The role has provided me insights on handling different lead generation marketing campaigns for big technology companies in the world. I’m always excited to share my expertise and provide great customer experiences to our clients.
Greetings! I’m Jeptah Gaspar, CPA.
I am in-charge of Intogreat’s Accounting Stream, General Accounting, Financial Management, and Internal Business Process Management.
I joined Intogreat August 2018 as an Accounting Stream Manager. I am a Certified Public Accountant in the Philippines with a degree in BS Accountancy. I’ve been in the accounting practice since 2007 and have worked for both local and multinational companies.
I have led a team of accountants serving an Australian accounting firm and a local business consultancy firm. With prior experiences ranging from traditional manual accounting to software generated general accounting, I rose from the ranks of a bookkeeper, consultant, then to my current position now.
My passion as a Manager is to quickly address day to day issues of my team, mentor, and train staff to drive the team’s performance towards success.
Good day. I’m Ralph Jim Renia, Intogreat’s Accounting Stream Lead.
With a degree in BS Accountancy, I have more than 10 years of solid accounting experience in combined financial, banking, retail and in the outsourcing industry.
I have worked both for local and multinational companies such as IBM, Pepsico, Goodyear and Continental. Aside from local practice, I have professional experience in providing offshore accounting services to Australia, North America, Europe, Germany and in the Asian regions.
I have also spearheaded process migration projects for start-up companies especially SMEs in Australia.
My current role is to manage the day-to-day operations of the Intogreat accounting team, provide support and ensure provision of outstanding service delivery to our clients.
Hi. I am Majra Bautista, or Maj, Intogreat’s Insurance Stream Lead.
Having worked in the BPO industry for 9 years, I have significant professional experience in Business Process Outsourcing.
For 3 years, I was assigned as a Team Lead in an Australian sales account handling insurance (Home & Contents, Car, Travel), power & gas, and telco products.
At Intogreat, my role is to supervise, guide, motivate, and help the People Management team with the training and development of Intogreat’s insurance stream.
Greetings! I’m Daniel James “DJ” Carandang,
Intogreat’s Insurance Stream Lead.
Since 2014, I’ve worked for clients across Australia,
New Zealand, and Asia Pacific.
I am committed to delivering success through effective personnel and workflow management.
With a diverse background in Motor, Marine, Medical and Engineering Insurance, I’m a results-oriented team player and an experienced Service Manager for Customer Service teams.
At Intogreat, my role is to be an innovative leader who will guide, train, and motivate Intogreat’s ABP Insurance Stream and effectively execute process changes to improve operational efficiency.