Offshoring and Outsourcing: The Global Collaboration In Reshaping Business Success

There’s plenty more to outsourcing and offshoring with Intogreat Solutions than simple cost savings — although for many businesses, the benefits of cost efficiencies are their prime reason for offshoring or outsourcing when seeking business improvement strategies, and it’s certainly not a bad place to kick things off. However, for organisations who want to completely reshape business operations, global collaboration escalates the business improvement process exponentially.

Let’s look at some case studies for a comprehensive insight into how Intogreat’s model of global business collaboration has reshaped the business world for these satisfied clients: 

An Intogreat Solutions Success Story: AB Phillips

AB Phillips is a market leader in Australia's risk, insurance, and financial services sector. ABP found itself with soaring customer demand, but it was hampered by having a stretched local team and difficulties in filling vacancies because of the sparse availability of suitable candidates. So, it was clear that a fresh strategy was need if growth were to be maintained and customers kept happy.

According to ABP's chief operating officer Tania Anderson, “Our processing team was certainly an area where we were finding it hard to attract candidates. And when we did attract candidates, we were finding it difficult to retain them, which led to instability and inconsistency in that processing function for us — and that led us to considering an offshore solution.”

Intogreat was engaged in 2018 to formulate and execute an offshoring strategy that would alleviate administrative burdens on account managers and brokers and institute an end-to-end workflow improvement strategy. Intogreat’s solutions are outlined here.

Notable successes of the ABP and Intogreat global business collaboration include:

• Streamlined ABP’s operations and significantly enhanced productivity by 25%.
• Delivered a remarkable improvement in the customer experience with a retention rate of 70%.
• ABP reaped substantial financial benefits of $1.5M in cost savings and a $2M increase in annual revenue.

An Intogreat Solutions Success Story: Gild Group

Eminent financial services company Gild Group occupies an illustrious niche in the creative, sporting, and hospitality sectors. Through its extensive offerings — from bookkeeping and outsourced CFO to tax compliance and financial planning — Gild Group long ago cemented its reputation as a formidable player in the financial domain, nevertheless, Gild had its eyes on a bigger prize: In July 2018, Gild entered a global collaboration with Intogreat which marked the inception of its offshore team in Manila.

Key successes of the Intogreat and Gild Group global business collaboration include:

• The introduction of a continuous improvement mindset and a comprehensive process redesign to streamline repetitive tasks which had a direct effect on Gild Group’s operational efficiency — saving costs and boosting profits.
• Attaining a Customer Net Promoter Score of over 90% was a monumental achievement. A satisfied customer base brings business growth, elevates brand reputation, and delivers long-term success.
• A significant financial milestone was reached with estimated annual cost savings of $30-$60k per staff member. The consequent increase in profitability provided Gild Group with the funds to reinvest in other strategic areas, ensuring sustainability and competitive advantage.

Read more here about how Intogreat Solutions and Gild Group’s global collaboration brought business success. 

Intogreat’s CEO Adam Conrad on the company’s commitment to quality, its strategic approach, and the core services it has in place for ongoing evaluation and continuous improvement of services to ensure they not only meet but also exceed client expectations — it’s the I2G Difference.

“Offshoring requires more than just recruiting resources and setting them up in a different office overseas. Successful offshoring is about creating connections between the head office (onshore) and the offshore teams. The team at Intogreat aim to establish strong connections between people, process, administration. and communications, so that nothing falls between the gaps,” says Conrad. “Initiatives such as cultural training are designed to gather diverse perspectives and drive creativity and innovative solutions throughout our global business collaboration partners.”

Intogreat Solutions Philippines’ approach is based on three pillars:

Business Preparation Process

Initially, Intogreat provides end-to-end project management to successfully establish functional activities and a highly capable offshore team in just weeks. The team at Intogreat deliver foundation services to onshore clients to successfully offshore their business operations for the long term.

People Services

Intogreat ensures that the right people with the right skills and the right attitude are recruited and managed by a trained professional. SMART performance measures and realistic training plans are designed with quality and improvement at the core, along with staff engagement activities to encourage retention.

Business Improvement Strategy

Intogreat’s ethos is creating a culture of ‘Continuous Improvement in Practice’. To deliver quality business improvement solutions, this third offering provides process mapping services, process improvement and growth opportunities, as well as the development of practical execution plans. In addition, reshaping business processes such as workflows and knowledge management systems in a global collaboration with the client.

FAQs – answered by some of Intogreat’s clients

How can offshoring and outsourcing help your business?

Toni Eisenhut from The Gild Group says, “I would have no hesitation recommending Intogreat’s IT support services to other businesses. Having dedicated resources on call is invaluable and allows you to quickly resolve IT issues and get back to what you do best with minimal downtime.”

“Incorporating the services of Intogreat has helped us to achieve quality outcomes for our clients and our business. The team at Intogreat truly are an extension of us and we consider them a part of the in-house team,” remarks Kris of Insurance Brands.

“To sum up my overall sentiment,” says Prudent Plan Management’s Jane Hadrill, “offshoring to the Philippines has been great for the business. We wish we had found Intogreat sooner.”



Greg Rynenberg, CEO of EastWest comments, “Having a team overseas has changed the way we think about resourcing our businesses in the future. Offshoring has allowed us to grow without barriers.”

To find out how a global collaboration with the outsourcing and offshoring experts Intogreat Solutions can deliver impressive cost savings and improved efficiencies to your business operations, arrange a consultation now — and prepare to enjoy a streamlined focus and a sharpened competitive edge.